Course Refund Policy
Traditional learning Courses
If you book the wrong course: You will not be refunded if you book the wrong course. Full course fees for the correct course will still apply. However we will transfer 50% of your previously booked course fee to the new course that you choose. Note that this does not apply if you have already attended the in classroom portion, if it has already started or if the new course is of lesser value. If you have already attended the classroom portion of your course, then you must book a new course and pay all the fees related to that course.
You have up to 48 hours after booking a course to cancel without penalty. After 48 hours the cancellation policy below will apply.
Cancellations 8 days or more before the classroom appointment will receive 50% of the total cost of their course.
Cancellations within 7 days before the classroom appointment will receive 25% of the total cost of their course.
If the classroom course has already started when you cancel then you will be considered a “NO SHOW”.
"NO SHOWS" , MEANING THAT YOU DID NOT ATTEND THE CLASS FOR WHATEVER REASON, WITHOUT PRIOR (before the start of the class) NOTICE, CANNOT RESCHEDULE AND WILL NOT RECEIVE A REFUND OF ANY AMOUNT.
Reschedules: You may reschedule 1 time to a later date within a 30 day time frame, without penalty, as long as you cancel BEFORE the start date and time of your classroom course. Reschedules that go beyond the 30 day time frame will be considered a new booking and will need to purchase the course again. Each further reschedule after the 1 time allowance will be charged a $35 re-booking fee even if it is within the 30 day time frame. You will not receive a refund of any amount if you cancel a previously rescheduled course.
If you arrive more than 30 minutes late for your classroom course, you will not be admitted to the class. You may book another appointment and pay the booking fee of $35. If you think you will arrive beyond this time frame, you may call us at least 24 hours before your course to explain your situation and we may be flexible. Note that this will be on a case by case basis and does not guarantee that you will not pay the $35 booking fee.
Blended learning courses
1.You will receive an email invitation from the certifying organization(Canadian Red Cross) to join your online course up to 48 hours after booking (there may be a delay if you book during non business days). Once the access to the online course has been given, that portion of the fee you paid becomes non refundable (50%). Please also check your junk/spam for your access. If you have not received it after this time or you run into difficulty please call us at 438 862-2073. YOU MUST COMPLETE THE ONLINE COURSE BEFORE COMING TO CLASS. IF YOU SHOW UP TO CLASS WITHOUT THE ONLINE COMPLETION YOU WILL NOT BE ALLOWED TO STAY AND YOU WILL BE ASKED TO RE-BOOK THE IN PERSON PORTION AT THE RATE OF 50% OF THE ORIGINAL FEE.
2. Same Policy as “Traditional Learning Courses”
In Person Youth Courses
If you book the wrong course: You will not be refunded if you book the wrong course. Full course fees for the correct course will still apply. However we will transfer 50% of your previously booked course fee to the new course that you choose. Note that this does not apply if you have already attended the in classroom portion, if it has already started or if the new course is of lesser value. If you have already attended the classroom portion of your course, then you must book a new course and pay all the fees related to that course.
You have up to 48 hours after booking a course to cancel without penalty. After 48 hours the cancellation policy below will apply.
Cancellations 8 days or more before the classroom appointment will receive 50% of the total cost of their course.
Cancellations within 7 days before the classroom appointment will receive 25% of the total cost of their course.
If the classroom course has already started when you cancel then you will be considered a “NO SHOW”.
"NO SHOWS" , MEANING THAT YOU DID NOT ATTEND THE CLASS FOR WHATEVER REASON, WITHOUT PRIOR (before the start of the class) NOTICE, CANNOT RESCHEDULE AND WILL NOT RECEIVE A REFUND OF ANY AMOUNT.
Reschedules: You may reschedule 1 time to a later date within a 30 day time frame, without penalty, as long as you cancel BEFORE the start date and time of your classroom course. Each further reschedule after the 1 time allowance will be charged a $35 re-booking fee even if it is within the 30 day time frame. Reschedules that go beyond the 30 day time frame will be considered a new booking and will need to purchase the course again. You will not receive a refund of any amount if you cancel a previously rescheduled course.
If you arrive more than 30 minutes late for your classroom course, you will not be admitted to the class. You may book another appointment within 30 days and pay the booking fee of $35. Beyond the 30 days you will have to book a new course and pay the full course fee again. If you do not rebook with us, you will not receive a refund of any amount. If you think you will arrive more than 30 minutes late for your classroom course, please call us. Note that this will be on a case by case basis.
This policy may be subject to change at anytime.
The refund policy is subject to change at anytime.
Last update 14/05/24